GRAMMAR POLICE

I get my news from Google News to try and ensure a fair and well-rounded media diet, rather than just Fox and CNN. Anyway, today as I was browsing the news there was a story called "Rolling Back Threats: Wal-Mart Leaves DRM Servers Running." I wasn't too sure what DRM servers were, but I'd heard of DRM because it is a type of encryption that is used on music (and more so on DVDs) to prevent pirating. I checked it out.

Apparently the music won't work unless it is connected to these servers, and since Wal-Mart was getting out of the business they were going to shut them down. After an "outcry" from their customers, they are leaving them for a bit longer. The article cited an email that was sent to customers who used this service:

"Based on feedback from our customers, we have decided to maintain our digital rights management (DRM) servers for the present time," reads the e-mail sent to customers, reports engadget.com. "While our customer support team is available to assist you with any issues, we continue to recommend that you back up your songs by burning them to a recordable audio CD. By backing up your songs, you insure access to them from any personal computer at any time in the future."

Do you see any grammar, usage, or syntax errors in that paragraph? (Write your guess down on paper before scrolling to comments.)

I noticed one and it stood out at me like a sore thumb. Can't the biggest retail store in the United States, with sales bigger than most nations' GDPs, write a competant email? I was much too dismayed to finish the article (that, and I had to rush over here and blog it!)

So... what's the error? Shout it out in the comments.

-Ze Baron

(Article: http://www.crn.com/retail/211100203)